Skip to main content

Olympia London - Privacy Policy

1. Introduction

We respect your right to privacy and are committed to protecting your personal information. This policy describes how we collect, use, share, store or otherwise process the information we hold about you.

We take appropriate steps to ensure your information is secure, accurate and kept only as long as necessary. We may update this policy from time to time, and the latest version will always be available on our websites.

2. About Us

This Privacy Policy applies to the following companies within the Olympia group (together referred to as “Olympia London”, “Olympia Events”, “we”, “our” or “us”):

  • Olympia Management Services Ltd (00238811)
  • Olympia Ltd (661157)
  • Olympia Car Park Ltd (5127045)
  • Olympia Estate Services Ltd (12306016)
  • Olympia Emberton Hotel Ltd (12306011)
  • Olympia National Hotel Ltd (12303835)

Registered address: Olympia London, Hammersmith Road, Kensington, London W14 8UX.

If you have any questions, please contact:
The Data Protection Officer
Olympia London
Hammersmith Road
Kensington
London W14 8UX

3. How We Collect Information

We may collect information about you in the following ways:

  • When you provide it voluntarily (for example: ticket purchases, event registration, car park bookings, competitions, feedback forms).
  • Automatically, through cookies, analytics tools and tracking technologies (see our Cookie Notice).
  • From third parties, such as event organisers, exhibitors, business partners, marketing platforms, or social media.

4. Types of Personal Data Collected

The information we may collect includes (but is not limited to):

  • Name, address, email, telephone number, job title, organisation.
  • Payment information and transaction history.
  • Demographic details such as preferences and interests.
  • Event registration and attendance details.
  • CCTV images and footage.
  • Automatic Number Plate Recognition (ANPR) and body-worn recording devices.
  • Photographs and video recordings taken at events.
  • Call recordings.
  • Use of our websites, apps, and Wi-Fi networks.
  • Social media engagement.
  • Health and accessibility information where necessary.

5. Security of Your Information

We are committed to ensuring that your information is secure. We use a combination of physical, electronic and managerial procedures to safeguard and secure the information we collect, including encryption for payments and restricted access controls.

6. Use of Processors & International Transfers

We may use carefully selected third-party service providers to process information on our behalf. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

7. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  1. Your consent.
  2. Necessary for the performance of a contract.
  3. Our legitimate interests (e.g. improving services, ensuring security, marketing relevant products).
  4. Compliance with a legal obligation.
  5. Public interest (e.g. maintaining historical archives).

8. How We Use Your Information

We may use your information to:

  • Provide you with services you have requested (e.g. event entry, parking, hospitality).
  • Communicate with you, including sending updates or responding to enquiries.
  • Personalise your experience with tailored recommendations and marketing (where you have consented).
  • Improve our services through surveys, analytics and feedback.
  • Ensure health, safety and security.
  • Conduct internal administration, testing and record-keeping.
  • Share with social media platforms such as Facebook, Instagram, LinkedIn, X (Twitter), YouTube and TikTok for marketing, insights, targeting and community engagement.

9. Third-Party Links

Our websites may contain links to external sites. We are not responsible for the privacy practices of these third parties, and you should check their policies separately.

10. Disclosure of Your Information

We may disclose your personal information:

  • Where required by law.
  • To protect our rights, property or safety, or that of others.
  • In the event of a business transaction (e.g. sale, merger, acquisition).

11. Your Rights

You have the right to:

  • Request access to the information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data in certain circumstances.
  • Object to or restrict processing.
  • Withdraw consent where consent has been given.
  • Change your marketing preferences.

To exercise these rights, contact the Data Protection Officer (see Section 2).

12. Keeping Information Updated

It is important that the personal data we hold about you is accurate. Please keep us informed of any changes.

13. Complaints

If you are concerned about our handling of your personal data, you can contact us directly. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

14. Updates to this Policy

This Privacy Policy may be updated from time to time. The most recent version will always be available on our websites.

‍

Last updated: August 2025