At Olympia, we are committed to ensuring that every guest enjoys a seamless, welcoming, and inclusive experience. Accessibility is at the heart of how we support both visitoes and organisers to design and deliver events, and we’re proud to offer a venue that supports the needs of all our guests.
Access facilities at Olympia
Getting Here
Our venue is easily accessible by public transport and car. We offer:
- Pre-bookable accessible parking in our Motorail Car Park, including wide bays for Blue Badge holders (subject to availability).
- Step-free access from parking areas to venue entrances.
Access the destination
Olympia is designed with accessibility in mind:
- Ramps and lifts are available at all main entrances, including the Heritage Halls (the Grand Hall, National Hall, and West Hall), the ICC, Pillar Hall and Level 2.
- Passenger lifts provide access to upper levels.
- Clear signage and floorplans are available to help you navigate the venue with ease.
Facilities
- Accessible toilets are available throughout the venue, including unisex and modified cubicles.
- Within the Heritage Halls, cloakrooms are located near main entrances. The Grand Hall cloakroom is located downstairs, and is not step-free, however, assistance is available upon request.
- Manual wheelchairs are available to borrow when visiting events in the Halls. Please book in advance via our Contact Us page.
Companion / Personal Assistant Tickets
Please check the third-party event booking page for any details on companion tickets. For live sport/music events check Ticketmaster.
British Airways ARC
THE ICC
- Step-free access throughout the venue, plus lifts to all floors, helping make navigation easier for wheelchair users and guests with mobility needs.
- Inclusive facilities including low-level reception desks, hearing loops, accessible toilets, and a fully equipped Changing Places facility with adult changing provisions and a hoist.
- Flexible wellbeing spaces such as reflection rooms that can be adapted for prayer, nursing, quiet time, or sensory-friendly use depending on guest needs.
- Event environments can be tailored with wheelchair-friendly seating layouts, quiet breakout areas, clear wayfinding, and catering options that support dietary, cultural, and wellbeing requirements.
- An experienced team that works with organisers to adapt spaces for neurodiverse audiences and evolving accessibility expectations across the events industry.
- For more information, please visit the ICC accessibility page.
Support Services
- Assistance animals are welcome at most events within the Grand Hall, National Hall, and West Hall and the ICC. Please check with your event organiser for any specific restrictions. Please note that welfare facilities are not available on-site. Owners are kindly asked to ensure their animals remain under control at all times, whether on a lead, in a harness, or in a suitable pet carrier, and are fully responsible for their care and behaviour during their visit.
- For specific information about hearing assistance available at events, please contact the event organiser.
- On-site support is always available. If you need help during your visit, speak to any member of staff who will be more than happy to assist.
- We’re also delighted to have been accredited as a dementia-friendly venue by the Mayor of London’s culture team. Find out more.