We want every guest to feel comfortable, supported and able to enjoy their experience at the ICC at Olympia. The venue includes a range of accessibility and wellbeing features designed to support different needs and preferences.
Getting around the venue
- Step-free access throughout the venue
- Lifts serving every floor
- Wide walkways designed to support wheelchair access and busy event days
- Clear digital signage and wayfinding to help you navigate the venue easily
Accessible facilities
- Low-level reception desks on Level 1
- Accessible toilets throughout the venue
- A fully equipped Changing Places facility, including adult changing provisions and a hoist
- Hearing loops available at reception and in breakout rooms
- Cloakrooms located near main entrances
Quiet and wellbeing spaces
- Flexible reflection rooms that can be used for prayer, nursing or quiet time
- Quiet or sensory-friendly breakout spaces can be created during selected events where required
- Support for neurodiverse guests through calm spaces and reduced-noise environments where needed
Inclusive event experiences
- Flexible seating layouts, including space for wheelchair users within theatre-style setups
- Catering options that can support a range of dietary, cultural and wellbeing requirements
- Experienced venue teams who work with organisers to help create accessible and inclusive event environments
We continue to review and improve our accessibility and wellbeing offering as audience needs and industry standards evolve.